How long does delivery take?
We process orders within 1–3 business days. Standard UK delivery takes 3–5 business days after dispatch. You'll receive a tracking email once your order is on its way.
Do you offer free shipping?
Yes! We offer free shipping on qualifying orders. Check our Shipping Policy for full details.
Can I return a product?
Absolutely. We accept returns within 30 days of delivery. Items must be unused and in their original packaging. See our Refund Policy for full details.
Are your products safe for my pet?
Yes — all our products are designed with pet safety in mind. Each product listing includes materials and safety information. If you have a specific concern, please contact us.
Do you ship internationally?
We currently ship within the UK. International shipping is coming soon — sign up to our newsletter to be the first to know!
How do I track my order?
Once your order is dispatched, you'll receive a confirmation email with a tracking number. You can use this to track your delivery online.
I have another question — how do I get in touch?
We'd love to hear from you! Visit our Contact page to send us a message.